Accessibility statement

We hope you find the Leicester City Council website easy to use. To help ensure this, we are committed to making our information and services accessible to all our users.

Further information

This is the accessibility statement for the Leicester City Council website, run by Leicester City Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We're also making the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website aren't fully accessible:

  • Forms don't react to the accessibility options set by the user.
  • JavaScript is required to use the website
  • Screen readers don't read the text content of a form unless there are other fields to be read to the user.

What to do if you can't access parts of this website

If you need information on this website in a different format:

We'll consider your request and get back to you as soon as possible.

At the bottom of every page there is also a link to a contact form "Need some help using My Account or want to give us some feedback?" ? if you are having a specific problem with a part of this website, please use that form and include contact details so we can respond to you.

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems that aren't listed on this page or think we're not meeting accessibility requirements, contact The Web Management Team at webteam@leicester.gov.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility

Leicester City Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliance listed below.

Non accessible content

The content listed below is non-accessible for the following reasons

Non compliance with the accessibility regulations

  • The website requires JavaScript to be enabled. This is a limitation of the 3rd party software used for our forms.
  • Pop up windows (modals) don't inform screen readers that the content behind should be hidden.
  • Iframes are used to format content on some pages.

How we test this website

This website is crawled and tested by our automated monitoring system every 7 days.

The Web Management Team perform internal testing frequently and act upon user feedback when we receive it.

What we're doing to improve accessibility

We are continually working to make improvements to this website and plan to start doing real user testing in the future.


This statement was prepared on 29/09/2020 by Information services.

It was last updated on 29/09/2020.