Accessibility statement

Leicester City Council is committed to making its website(s) accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Further information

This statement applies to https://my.leicester.gov.uk.

This website is run by Leicester City Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We're also making the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website aren't fully accessible:

  • Forms don't react to the accessibility options set by the user using the website tools.
  • Screen readers don't read the text content of a form unless there are other fields to be read to the user.
  • Focus becomes lost after tabbing from upload field
  • Label maybe hidden on selected upload fields.
  • Pop-up windows (modals) don't inform screen readers that the content behind should be hidden.
  • JavaScript is required to use the website

What to do if you can't access parts of this website

If you need information on this website in a different format:

We'll consider your request and get back to you as soon as possible.

At the bottom of every page there is also a link to a contact form "Found a problem with this page" - if you are having a specific problem with a part of this website, please use that form and include contact details so we can respond to you.

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems that aren't listed on this page or think we're not meeting accessibility requirements, contact The Web Management Team at webteam@leicester.gov.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS.

Technical information about this website's accessibility

Leicester City Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliance listed below.

Non accessible content

The content listed below is non-accessible for the following reasons

Non compliance with the accessibility regulations

What we're doing to improve accessibility

We will be working to make improvements to this website soon.

In order to fix the outlined issues, we will be:

  • Raising a call with the system supplier to fix system-based issues (for example, issues with focus becomes lost after tabbing from upload field).
  • Checking all forms to ensure labels have been used appropriately.

Preparation of this accessibility statement

This statement was prepared on 29th September 2020. It was last reviewed on 4th May 2022.

This website was last tested on 10th February 2022. The test was carried out by the Central Digital and Data Office.

We perform frequent internal testing and act upon user feedback when we receive it.